We call your business like a customer, score the call, and send you the tape — every location, every month.
Consent-first: we only test lines their owner authorized in writing.
Kyle answered fast, sold the free service call, and locked in a 9 AM appointment — a genuine win on the money dimension. He never got a phone number and fumbled by offering an 8–9 PM slot first, both fixable, but the job got booked.
Illustrative scoreboard — example locations, not customer data
How it works
A one-page sign-off that we may place test calls to your line and record them — the same basis the mystery-shopping industry has used for decades.
AI callers that sound like ordinary customers run rotating scenarios — quote request, ready-to-book buyer, after-hours emergency — several times a month, at realistic hours.
Every call returns the recording, the score, the exact exchange where revenue was won or lost, and coaching your desk can use. Multi-location? A scoreboard ranks every front door.
Why now
People increasingly send AI assistants to do their calling — checking prices, comparing availability, booking the appointment. Those calls are real revenue with no patience and no loyalty. A desk that fumbles them doesn’t get a second chance.
Phone assistants book haircuts, quotes, and reservations for their owners today. To your desk it’s just another caller — polite, direct, and gone in ninety seconds.
An assistant calls three businesses, books whichever one answers best, and reports back. No tolerance for hold music, no “call us back later,” no benefit of the doubt.
Our callers sound exactly like this new traffic — because they’re built the same way. A desk that scores money-safe with us wins those calls when they’re real.
Inside a test call
Every test is assembled fresh — a different scenario, a different voice, a different hour — and briefed on what your business actually sells before it dials.
One caller is drawn at random for every call. Eight tests a month never sound like the same person twice in a row — which is exactly how real customers arrive.
Whether a price shopper gets a number and a goodbye — or an appointment.
Whether a ready buyer with money in hand can actually get a slot.
Whether basic questions get straight, confident answers.
Whether a hesitant buyer gets talked through the price, or waved goodbye.
What happens to urgent demand when the schedule is already full.
Whether a qualified caller gets qualified — or dead-ended at the first question.
Whether the desk hears the bigger job hiding inside a small question.
What an emergency reaches when the lights are off.
Whether after-hours interest survives until morning, or evaporates.
Every line carries its own briefing — what you sell, what you don’t, how you describe it. The caller asks about services you actually offer, which is why one scenario library works for a plumber, a med spa, and a law office.
The recording reaches our scorer the moment the call ends. The report is usually waiting before your front desk has finished the next call.
Each dimension quotes the exact line from the transcript that earned it. Anything the call couldn’t reveal is marked not observed — never guessed, never padded.
The caller will accept a time, because that is how we test whether your desk can close — then backs out naturally before hanging up, with a different reason every time. Your calendar stays clean.
Tests land at ordinary, scattered hours across the month and never twice in a day — plus after hours, where the quiet losses live.
One location or five hundred: the scoreboard sorts worst to best, so the branch bleeding money is the first thing you see.
Pricing
Plans start at $59/mo per line, and the rate drops as you add locations. Start with a free 7-day trial — full testing, no charge until it ends.
Answer both questions to solve it.
For scale: a human phone mystery shop is published at $25 for one call, plus a $300–$500 setup, and it happens about once a quarter. Our smallest plan calls eight times a month for less than half that per call — with the recording, the score, and the coaching back before your desk finishes the next call.
Start your free week — the first test call takes five minutes to set up.
Start your free week