Privacy Policy

This policy describes what MysteryDial collects, why, and where it goes. Short version: we collect what it takes to run authorized test calls and bill for them, we sell nothing, and call recordings exist only under a signed authorization.

What we collect

Account data — your name, email, password (hashed by our auth provider), and organization details. Business data — the lines you register, business hours, and context you provide about the business. Call data — recordings, transcripts, scores, and reports of test calls placed under your authorization. Billing data — handled by Stripe; we store subscription identifiers, never card numbers. Support messages you send us in-app.

How we use it

To place and score test calls, show you reports, bill subscriptions, answer support, and send transactional email (support replies, account notices). We do not sell personal data or use it for third-party advertising.

Who processes it for us

We use a small set of processors to run the service: Stripe (payments), Supabase (database, auth, and file storage), Cloudflare (hosting), Vapi with Twilio (telephony), Deepgram (transcription), ElevenLabs (voice synthesis), Anthropic (AI scoring and the AI caller), and Resend (email). Each receives only what its function requires.

Advertising measurement

If you reach us from an advertisement, we use the Meta Pixel and Conversions API to measure whether that ad led to a sign-up or purchase. Meta receives page views and, on purchase, a hashed (irreversible) form of your email plus Meta’s own cookie identifiers — never your name, phone number, business details, or any call content. You can opt out of this kind of tracking through your browser or device ad-privacy settings.

Call recordings

Recordings are made only under the signed authorization of the business owner and are stored in our storage infrastructure. They are available to the authorizing account and to our operators for quality and support. If an authorization is revoked, testing of those lines stops.

Retention and your choices

Account and call data are retained while your account is active. On request we will delete your account and its data, subject to records we must keep (for example, billing records). Email support@mysterydial.com or use in-app Support for access, correction, or deletion requests.

Changes

If this policy changes materially, we will notify you in-app or by email. Continued use after notice is acceptance.